TERMS & CONDITIONS

Return & Damage Policy

• Our store procedures is to check items before deliver to customer to ensure everything is in order and in good condition . However , if you find that item delivered to you is damaged , broken or defective , kindly contact us by capturing some photos on the problematic areas and send to us at [email protected] within 2 days of receiving the product .
• We will issue you a Product Damage Confirmation Email .
• We will deliver a new set of product or replace the broken parts if possible to you .
• Please note that you’re required to mail back the damaged item to us with original packaging , tags and receipt .
• The request for return of goods can only be made within 10 days from the date of receipt of the products .
• All products returned shall be exchanged with a product of the same description in Purchase Order .

Exchange Term & Conditions

• We check through each product on our warehouse before dispatching to you . However , if for any reason , you would like to exchange a product , you may do so . Please kindly contact us , by providing us your order number and reason for exchange will allow us to process your return smoothy .
• The request for exchange of goods can only be made within 7 days froom the date of receipt of the products .
• Once we received your request , we will get back to you in within three ( 3 ) working days with our return authorization . Then , you can go ahead and return the stated product to our address as comfirmed in the mail , you may delivervia any shipping method of your choice at your cost .
• If the reason of returning the product is defective or incomplete , which almost did not happen as we check through each product before shipping . But , if this is the case , we sincerely apologize for any inconvenience cause and we will arrange for an exchange .
• We will only able to accept original / unused item in their original packaging without any stain , perfumes , in new condition , together with the product tag and complete accessories if any .

Shipping policy

• If you are placing an order from outside of Malaysia , please note that customs and import duties may be applicable depending on your country . however if it is applicable when your order arrived in your country will be your responsibility . If you are planning to purchase a large order , it may be a good idea for you to check with your local authority .

Domestic Delivery

Courier’s Services

• RM6.00 first 500g , RM2.00 for additional 250g - within peninsular Malaysia .
• RM9.00 first 500g , RM3.00 for additional 250g - East Malaysia .
• Free shipping for purchase more than RM100.00 within Malaysia only .
• Household2u.com.my is not responsible for any missing items during delivery . For any case off loss , you must file such claims with courier service designated . But don’t worry , we take your complaint seriously .